FAQ

 

What is Discharge Ink?  

Discharge ink is still a water based ink that soaks into the shirt’s fabric leaving it super soft. The only difference is that there is a discharge agent mixed into the ink that removes the dye in the shirt during the printing process.

 

What is Plastisol Ink?

Plastisol inks are the most commonly used inks for printing designs on to garments, and are particularly useful for printing opaque graphics on dark fabrics.

Plastisol inks are not water-soluble. The ink is composed of PVC particles suspended in a plasticizing emulsion, and will not dry if left in the screen for extended periods. Because of the convenience of not needing to wash a screen after printing, plastisol inks can be used without a source of running water. Plastisol inks are recommended for printing on colored fabric. On lighter fabric, plastisol is extremely opaque and can retain a bright image for many years with proper care.

 

Turnaround Times and Preferred IN HANDS DATES

Our screen printing process typically takes 3-4 business weeks and our large format printing usually takes 48-72 hours to leave our warehouse.  Our IN HANDS DATES are never guaranteed, but if you’d like to see if we can meet those needs please contact us at orders@ineedmerch.com

 

Return Policy

If there is ever a question on quality, quantity, or other general mistakes on an order, please notify us immediately.  Our staff will quickly and diligently fix any issues you may be having.  We do not accept returns on worn clothing, or orders that a client may decide they just didn’t want. Email returns@ineedmerch.com

 

Restocking Fees

All approved orders that are cancelled, will be charged a 50% restocking fee. 10% on orders older than 2 weeks.  Even though we support your choice, we have to accommodate for shipping and restocking costs.  This only applies to orders that have been approved by the client.  Email orders@ineedmerch.com

 

Shipping

All orders are shipped via UPS.  Any package damages, missing items, or delayed delivery, should be reported immediately to your rep to be taken up with our shipping company ASAP.  The sooner we know, the easier it will be to quickly resolve any issues that may arise.

 

Campaign Standards

We get many questions regarding our campaigns and what is or isn’t allowed in a design.  We here at INEEDMERCH stand firmly behind our belief and protection of the 1st Amendment and do not discriminate against any clients based on race, religion, sexual orientation, gender, ideology, or worldviews.  We believe it is impertinent to what our country was built on to protect our clients’ rights to free speech.  In saying that, we will run campaigns for any individual or group as long as the design at hand does not promote violence.  While we know this allows for offensive or unpopular views, we believe that those views are important to our existence as a free country and that we have no right in censoring them.

*The views expressed in campaigns do not directly reflect those of INEEDMERCH and its employees. Please do not attack our company based on some of our clients’ views.

If you are interested in running a campaign for yourself or your group, club, team, band, school, or organization, contact us at orders@ineedmerch.com, we would love to help get your project up and running.

 

Still have questions?  Head on over to our CONTACT PAGE and shoot us a line, or give us a call at 574-202-1215.